Frequently Asked Questions
Everything you need to know about your sporting gear and orders.
What are your standard delivery times?
We typically process orders within 1-2 business days. Standard shipping within the UK usually takes 3-5 working days, while express options are available at checkout for next-day delivery.
Can I return a customized team kit?
Unfortunately, we cannot accept returns or exchanges on items that have been personalized with custom printing, embroidery, or specific club branding unless the item is faulty.
Do you offer bulk discounts for local sports clubs?
Yes, Total Sport North East Ltd specializes in club and school supplies. Please contact our sales team directly for a bespoke quote on bulk equipment or teamwear orders.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
What is your return policy for standard items?
You can return any non-personalized, unused items in their original packaging within 28 days of purchase for a full refund or exchange.